I have always had excellent service from VPW. I called Vintage Power Wagons on Thursday. I have a list of small items I wanted prices for so that I can plan my money to be able to buy them in the near future. I have done this before with them and never had a problem. I got some guy on the phone that I have never dealt with before. He told me I needed part numbers, because he could not give me prices without them. He was referring to the '1167' prefix number I think. I told him I had no access to those numbers. He gave me one of those 'why are you bothering me' sighs and asked for a description of each part. I gave him a description of the windshield stand cover/bumper/cloth protector, the thing that I call the windshield bumper. He took more than 5 minutes to tell me that they were out, didn't know when they would have more and that they were at least $12.00 for each little 6 inch strip of canvas. I told him I would maybe call back some other time and hung up.
I am not trying to pick on VPW. As I said, I have always had good service and relations with them. I gave them an easy one first. Jon has posted several times about how they have a roll of the stuff I was looking for and that they just cut off what length you need. Obviously, they have some new employees.
Is this a fluke, or have other people had this kind of experience with them?
or
Am I being unreasonable in expecting a business that deals with 30+ year old equipment exclusively to know these vehicles inside and out?
Thanks.